Welcome to Honor Shop’s FAQ page! We’re dedicated to providing you with an authentic Asian culinary experience and quality homeware. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you need further assistance, feel free to contact our customer service team.

Product Questions

What types of products do you offer?
We specialize in authentic Asian foods and homeware, including categories like Alcohol, Baked Goods, Bakery, Bao, Biscuits & Wafers, Bubble Tea, Buns, Cake, Candy, Chilli Paste, Chocolate, Chopping Boards, Coconut Drinks, Coconut Milk, Coffee, Cold Tea, Cooking Paste, and Cooking Sauce. Our products are sourced directly from trusted Asian manufacturers to ensure quality and authenticity.
Are your products suitable for specific dietary needs?
While we offer a wide range of Asian products, we recommend checking individual product descriptions for dietary information. If you have specific concerns, please contact us at [email protected] for details.
Do you have weight-based categories like 0-5kg or 6-10kg?
Yes, our menu includes weight-based categories to help you find products that suit your needs, such as items weighing 0-5kg or 6-10kg. This makes it easier to shop for bulk items or smaller portions.

Delivery and Shipping

Where do you deliver?
We ship globally, excluding Asia and some remote areas, to ensure reliable service. If you’re unsure about delivery to your location, please reach out to us before ordering.
What are your shipping options and costs?
We offer two shipping methods: Standard Shipping for $12.95 using DHL or FedEx (delivery in 10-15 days after dispatch) and Free Shipping on orders over $50 using EMS (delivery in 15-25 days after dispatch). Orders are processed within 1-2 days before dispatch.
How can I avoid delays in delivery?
To minimize delays, double-check your shipping address during checkout for accuracy. Unforeseen issues like customs delays might occur, but we work with trusted carriers to ensure timely delivery.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and seamless transactions. Your payment information is protected, so you can shop with confidence.
Is my payment information safe?
Absolutely! We use secure encryption for all transactions to protect your data. If you encounter any issues, contact us immediately.

Returns and Refunds

What is your returns policy?
You can return items within 15 days of receipt if they are in original condition. For details on initiating a return, visit our Returns Policy page or email us at [email protected].
How do I start a return?
Contact our customer service team with your order details, and we’ll guide you through the process. Please note that returns must be initiated within the 15-day window.

Account and General Questions

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account might make future orders faster and allow you to track your history.
How can I contact customer service?
You can reach us at [email protected] for any inquiries. We aim to respond within 1-2 business days.
Why should I trust Honor Shop?
We’re committed to authenticity and quality, sourcing directly from Asian manufacturers and partnering with reputable carriers. Our goal is to bring vibrant Asian flavors and reliable homeware to your home, no matter where you are.

Need more help? Email us at [email protected] or visit our website for updates. Follow us on social media for promotions!

© 2023 Honor Shop. All rights reserved.
Address: 2245 Southwest Binkley Street, Oklahoma City, US 73119

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