Last Updated: January 2024

At Honor Shop, we take pride in delivering authentic Asian food products to our global community of food enthusiasts. We want you to be completely satisfied with your purchase of our carefully selected Asian specialties. If you’re not happy with your order, we’re here to help.

Quick Summary: You have 15 days from the delivery date to request a return or exchange. Most items in original condition can be returned, with some exceptions for perishable and specialty foods.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order. Please note that due to the international nature of our shipping (using DHL, FedEx, or EMS), we recommend inspecting your items promptly upon arrival.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In its original packaging
  • Unopened and sealed (where applicable)
  • In the same condition you received it
  • Undamaged with no signs of use

Non-Returnable Items

Due to the nature of food products and for health and safety reasons, the following categories cannot be returned or exchanged:

  • Perishable Foods: Baked Goods, Bakery items, Buns, Bao, Cake
  • Opened Food Items: Any food product with broken seals or opened packaging
  • Temperature-Sensitive Items: Products that require specific storage conditions
  • Alcohol: Due to international shipping regulations

We carefully inspect all items before shipping to ensure quality. If you receive a damaged or incorrect item from these categories, please contact us immediately at [email protected] with photos of the issue.

Return & Exchange Process

Step 1: Submit Return/Exchange Request

Within 15 days of receiving your order, email us at [email protected] with the following information. You can use the template below:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Honor Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

– Product Name: [Product Name]

– Quantity: [Quantity]

– Reason: [Please specify reason – damaged, incorrect item, changed mind, etc.]

For exchanges:

I would like to exchange for: [Product Name]

Attachments: I have attached photos showing [the issue/product condition]

My contact information:

Full Name: [Your Full Name]

Email: [Your Email]

Phone: [Your Phone Number]

Thank you,

[Your Name]

Step 2: Approval & Shipping Instructions

Within 2 business days, we’ll email you with:

  • Return authorization
  • Shipping address for returns
  • Any special instructions

Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong item shipped or damaged product).

Step 3: Ship Your Return

Package your items securely and ship to the address we provide. We recommend using a trackable shipping service and keeping your tracking number.

Step 4: Processing & Refund/Exchange

Once we receive and inspect your return (typically 5-7 business days after arrival):

  • For returns: We’ll process your refund
  • For exchanges: We’ll ship your replacement item

Refund Information

Refund Timeframe

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when the funds appear in your account depends on your payment method and financial institution:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

What’s Refunded

Your refund will include the cost of the returned items. Original shipping fees are non-refundable, unless the return is due to our error.

Exchange Information

For approved exchanges:

  • We’ll ship the replacement item once we receive your return
  • Standard shipping time applies (10-15 days for DHL/FedEx, 15-25 days for EMS)
  • If the exchange item costs more, we’ll invoice you for the difference
  • If the exchange item costs less, we’ll refund the difference

Damaged or Incorrect Items

If you receive damaged items or incorrect products, please contact us within 7 days of delivery. We’ll arrange for a replacement or refund and cover return shipping costs. Photos of the issue are required for these cases.

Need Help?

Our customer service team is here to assist you with any return or exchange questions:

Email: [email protected]

Address: Honor Shop, 2245 Southwest Binkley Street, Oklahoma City, US 73119

We typically respond within 1-2 business days. For faster service, please include your order number in your email.

Thank you for choosing Honor Shop for your authentic Asian food experience. We appreciate your business and are committed to ensuring your satisfaction with our products and service.